Finding your way around the stacks at Vancouver Island Regional Library branches will be easier in the future, but the system’s 430,000 customers experienced a few disruptions as library staff installed and got acquainted with a new catalogue.
Library customers were advised recently that the VIRL catalogue would be unavailable from Oct. 11 to Oct. 14.
The downtime was needed for library staff to complete a software upgrade and to transition customer records from its 39 branches to the new catalogue. Then on Oct. 13 libraries were to be closed, as staff needed time to familiarize themselves with the new system.
The inconvenience will be worth it, says Rosemary Bonanno, VIRL’s executive director.
“The catalogue is a gateway to our collection and the new catalogue will allow customers to access the collection more easily and with more relevant search results,” she said in a media release.
Collections and Support Services Divisional Manager Laura Beswick said the new catalogue will be an improvement for both customers and staff.
“Simplified, one-click downloading of eBooks and easier-to-use search are only a few of the benefits that customers can look forward to in their new catalogue,” Beswick said.
“Staff will also benefit from an improved interface and the ability to include library events in the catalogue search results.”
The new catalogue – simply called ‘catalogue’ or Encore – is used by more than 1,100 libraries around the world, including New York, Montreal and Cambridge public library systems.
Customers’ records will be transferred automatically to the new system, and they will be able to use existing login and password information.
Those who have created reading lists can learn how to migrate their information – which will not be moved automatically – at virl.bc.ca/new-catalogue.
There is also a FAQ at the site for anyone who wants to find out more, or library-users can email email@example.com or phone toll-free at 1-877-415-VIRL.