The 211 helpline is available 24 hours a day, every day in more than 150 languages.

The 211 helpline is available 24 hours a day, every day in more than 150 languages.

BC 211 expects calls for support to increase as second wave continues across BC

Helpline is available 24 hours a day, every day

As the province continues its efforts to reduce the spread of COVID-19, a helpline dedicated to connecting people with community programs and services expects more people will be reaching out in search of support.

“We saw a spike in volume when the pandemic first hit, and as measures are taken to reduce the spread of the virus, we expect more people will be looking for help,” says Irene Chanin, Chief Executive Officer of BC 211.

211 is a helpline available 24 hours a day, every day in more than 150 languages.

When somebody calls, they are connected with a real person who will ask questions about their situation and then find the right programs and services. Sometimes it’s a senior remaining safe in their home but needing help accessing groceries, other times it’s a parent looking for help to pay bills after being laid off, or a young person looking for help to understand what government programs are available to them.

During a recent announcement about the expansion of 211 across the country, the honourable Ahmed Hussen, Minister of Families, Children and Social Development, echoed the importance of 211 during this unprecedented time.

“With the ongoing pandemic, the 211 service is more important than ever, helping get information about community services to the Canadians who need it,” Hussen said in a news release.

Residents in even the smallest communities can find comfort in knowing that they don’t need to face problems alone.

“We live in a time where there is a vast amount of information at our fingertips, but sometimes wading through it all to find what you need can be overwhelming,” says Chanin. “211 Navigators can quickly and easily help you find the right service for your unique situation.”

Access this service today by dialling 2-1-1 or visiting bc211.ca

Health and wellness

Just Posted

Ladysmith RCMP safely escorted the black bear to the woods near Ladysmith Cemetary. (Town of Ladysmith/Facebook photo)
UPDATE: Black bear tranquillized, being relocated by conservation officers

A juvenile black bear was spotted near 2nd Avenue earlier Friday morning

A B.C. Centre for Disease Control map showing new COVID-19 cases by local health area for the week of April 25-May 1. (BCCDC image)
Vancouver Island’s COVID-19 case counts continue to trend down

Fewer than 200 active cases on the Island, down from highs of 500-plus earlier this spring

Ladysmith resident Bonnie Cook lost the use of most of her basement and her backyard after experiencing a major water leak. (Cole Schisler photo)
Drip by drip: water line leaks lead to big repair bills for Ladysmith homeowners

Nearly all reported leaks occur on old copper lines that have been bent or manipulated

Nanaimo Ladysmith Public Schools’ superintendent Scott Saywell at a May 6 press event showing off two new electric school buses. (Karl Yu/News Bulletin)
Nanaimo-Ladysmith school district shows off electric buses

New buses anticipated to reduce 17 tonnes of greenhouse gas emissions from SD68 buses

An Ater-group Airon Slug identified during YES’s Bio-Blitz. (Yellow Point Ecological Society photo)
Yellow Point Ecological Society’s Bio-Blitz a big success

The Yellow Point Ecological Society held their first-ever Bio-Blitz over the weekend… Continue reading

(The Canadian Press)
Trudeau won’t say whether Canada supports patent waiver for COVID-19 vaccines

‘Canada is at the table to help find a solution’

Gord Judson steers his log truck down a forest service road, using two-way radio and call signals to mark his position for oncoming traffic. (B.C. Forest Safety Council)
Planning some B.C. wilderness fishing? Don’t catch a log truck

Remote recreation areas bracing for heavy pandemic pressure

Former University of British Columbia student Stephanie Hale, 22. THE CANADIAN PRESS/Jeff Bassett
Human Rights Tribunal to hear complaint against UBC Okanagan for ‘mishandling’ sexual assault report

Stephanie Hale did not return to campus after the student she alleges attacked her was cleared of wrongdoing

Jennifer Coffman, owner of Truffle Pigs in Field, B.C., poses beside her business sign on Thursday, May 6, 2021, in this handout photo. Her restaurant and lodge have been hit hard by a closure of a section of the Trans-Canada Highway and by the British Columbia government discouraging Alberta residents from visiting during the pandemic. THE CANADIAN PRESS/HO-Jennifer Coffman, *MANDATORY CREDIT*
‘Why we survive’: B.C. boundary towns struggle without Albertans during pandemic

Jennifer Coffman’s restaurant is located in the tiny community of Field, which relies on tourism

NEW CUTLINE Payphone use is declining dramatically. (Black Press Files)

This payphone sits just east of TD Bank in Parksville, on Harrison Avenue. (Emily Vance photo)
Last call approaches for Vancouver Island payphones?

Some payphones don’t get used for days as mobile phones diminishing need

Garden centre manager Jack Olszewski and Chris Beaudoin say business has grown by 50 per cent at the Sooke Home Hardware Store. (Rick Stiebel - Sooke News Mirror)
Flower power: COVID restrictions fuel bloom boom on Vancouver Island’

More people seeking flowers to add colour, says Sooke landscaper

A sign indicating face coverings are required by the establishment is pictured on the front door of a business in Vancouver, B.C., Friday, April 9, 2021. COVID-19 cases have been on a steady increase in the province of British Columbia over the past week. THE CANADIAN PRESS/Jonathan Hayward
A sign indicating face coverings are required by the establishment is pictured on the front door of a business in Vancouver, B.C., Friday, April 9, 2021. COVID-19 cases have been on a steady increase in the province of British Columbia over the past week. THE CANADIAN PRESS/Jonathan Hayward
B.C. to start releasing neighbourhood-specific COVID numbers after data leak

Documents obtained by the Vancouver Sun show cases broken down by neighbourhoods

Provincial health officer Dr. Bonnie Henry and Health Minister Adrian Dix update B.C.’s COVID-19 situation at the B.C. legislature, April 29, 2021. (B.C. government)
B.C.’s COVID-19 case count creeps up, seven more deaths

445 people in hospital, 157 in intensive care

Summerland’s positive test rate is much higher than surrounding local health areas, according to internal BC CDC documents. (BC CDC)
Summerland 3rd behind Surrey, Abbotsford in daily per capita COVID-19 cases

Interior Health is rolling out additional vaccine availability to the community

Most Read