E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

74% of 911 calls are from cellphones, so know your location: E-Comm

Cell tower triangulation generally only narrows location down to the block someone is calling from

“We’re behind the coffee shop downtown.”

That’s not how you would describe your location to a taxi or delivery driver, goes the “Know Your Location” campaign from E-Comm 911. But it is the way a woman described her location to a 911 call taker after a gas explosion.

“If we can’t find you, we can’t help you,” the campaign radio ads ends.

Knowing your location is even more important when calling 911 from a cellphone, the dispatch service provider said in a release on Dec. 9.

Nearly three-quarters of 911 calls in B.C. now originate from cellphones. And while movies, social media geotagging and delivery apps that show location in real-time may make it seem like cellphones provide an exact address to 911 call takers, that is not yet the case.

“While calls from landlines give us a person’s exact whereabouts, information from cellphones is nowhere as precise,” E-Comm Director of Public Safety Initiatives Ryan Lawson said.

“Because location is determined by cell tower triangulation, it’s generally narrowed down to within a block of where someone is calling. That’s helpful, but it doesn’t eliminate the need for our staff to work with callers to find out exactly where they are so first responders can get to them as fast as possible.”

READ MORE: Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

If you don’t know your exact location, 911 call taker Madison Sheane said there is other information you can provide, such as compass directions or landmarks.

“When you call 911, my job is to get you the help you need as quickly as possible,” Sheane said.

“You can help me do that faster by answering my questions, including knowing your building or home address, the streets or landmarks you are near and your compass directions.”

READ MORE: B.C. communities call for changes to ambulance response priorities

Lawson said new 911 technology being developed — the North American-wide initiative Next Generation 9-1-1 — is expected to allow for improvements in the future.

“In the coming years, we’ll see calls delivered to 911 with more precise location and additional information about the caller, the device being used and the location from which it is calling. This means call takers will spend less time trying to determine where the emergency is taking place and dispatchers will be able to make better decisions on what resources to dispatch and where,” he said.

“Until then, ‘what is your location’ will always be the first question our staff ask.”



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Just Posted

Marine biologist Rick Harbo pulls a lid from the Ladysmith harbour, which he uses to monitor the presence of native and non-native species in the Ladysmith harbour. (Cole Schisler photo)
Unidentified sponge may be the latest marine species invading Ladysmith Harbour

Marine biologist finding dozens of alien species in warm-water harbour, none of them threatening

More and more graffiti has appeared in Ladysmith’s downtown core during the pandemic. (Cole Schisler photo)
Council creates rebate program to encourage graffiti clean up

Property owners can receive up to $50 to help fund graffiti removal

Rick Ruppenthal of Saltair will host a 12-hour talk-a-thon Friday, June 18 over Facebook live. (Photo submitted)
Talk-a-thon to focus on men’s mental health issues

Saltair man spearheading a campaign to generate more conversation during fundraiser

(File photo)
Poverty reduction survey identifies 10 poverty themes

Poverty reduction plan will be finalized in July 2021

Maxwell Johnson is seen in Bella Bella, B.C., in an undated photo. The Indigenous man from British Columbia has filed complaints with the B.C. Human Rights Tribunal and the Canadian Human Rights Commission after he and his granddaughter were handcuffed when they tried to open a bank account. THE CANADIAN PRESS/HO-Heiltsuk Nation, Damien Gillis, *MANDATORY CREDIT*
VIDEO: Chiefs join human rights case of Indigenous man handcuffed by police in B.C. bank

Maxwell Johnson said he wants change, not just words, from Vancouver police

Two ambulances and a medevac helicopter are on scene at Taylor River Flats rest area on Highway 4 due to a serious motor vehicle incident. (PHOTO COURTESY MAGGIE BROWN)
Highway 4 reopens between Port Alberni and Tofino

Multi-vehicle accident temporarily closed highway in both directions

Tk’emlups te Secwepemc Chief Rosanne Casimir stands outside the former Kamloops Indian Residential School after speaking to reporters, in Kamloops, B.C., on Friday, June 4, 2021.THE CANADIAN PRESS/Darryl Dyck
Kamloops chief says more unmarked graves will be found across Canada

Chief Rosanne Casimir told a virtual news conference the nation expects to release a report at the end of June

A woman wears a vaccinated sticker after receiving a COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
B.C. ranks among highest in world in COVID-19 first-dose shots: health officials

More than 76% of eligible people have received their 1st shot

A screenshot of the First Peoples Cultural Councils First Peoples’ Map. (First Peoples Cultural Council)
Online resource blends B.C.-Alberta’s Indigenous languages, art and culture

Advisor says initiative supports the urgent need to preserve Indigenous languages

An artists conception of the new terminal building at the Pitt Meadows Regional Airport.
Air travel taking off in B.C., but lack of traffic controllers a sky-high concern

There will be demand for more air traffic controllers: Miller

Canadian Armed Forces experts are on their way to North Vancouver after a local homeowner expressed worry about a military artifact he recently purchased. (Twitter DNV Fire and Rescue)
Military called in to deal with antique ‘shell’ at North Vancouver home

‘The person somehow purchased a bombshell innocently believing it was an out-of-commission military artifact’

Amy Kobelt and Tony Cruz have set their wedding date for February, hoping that more COVID-19 restrictions will have lifted. (The Macleans)
B.C. couples ‘gambling’ on whether COVID rules will let them dance at their wedding

Amy Kobelt and Tony Cruz pushed back their wedding in hopes of being able to celebrate it without the constraints of COVID-19

Most Read