One of the Cuba vacations offered through the TripLink website. (TripLink)

B.C. woman gets refund for Cuba trip, but goes anyway and now has to pay

Civil tribunal rules woman must pay TripLink $3,677 for the vacation she went on

A woman who booked her family an all-inclusive vacation through a travel website will have to pay for the whole $3,500 trip, the province’s civil resolution tribunal found.

In a decision rendered last week, tribunal chair Andrea Ritchie found that Salina Yu would have to pay $3,447 for the vacation she booked on Feb. 22, 2018, despite the fact that her credit card company refunded Yu that amount.

For her part, Yu told the tribunal she owes TripLink nothing and claims the company should pay for both the vacation and $1,149 in damages due to the “bad vacation.”

Yu told the tribunal she booked an all-inclusive trip to Cuba for her, her husband and her son by mistake and that she meant to book it through a different booking agency.

However, Ritchie found since Yu filled out a long, detailed form to make the booking, her claim a computer virus had caused the error was not valid.

Yu used her credit card to get a refund after TripLink told her the trip was non-refundable, but the family went on the March 2018 vacation anyway.

Ritchie found that because the family did go on the vacation, she is “satisfied she is required to pay for the services she booked and used.”

Yu’s complaints about the quality of her room and that she and her son got sick during the trip do not involve TripLink, Ritchie wrote.

“In this situation, TripLink did not provide the vacation itself, as it was only a booking agency,” the decision read.

Ritchie found TripLink did not negligently misrepresent the vacation Yu purchased and is not responsible for how she felt about its quality.

The tribunal ordered Yu to pay TripLink $3,677 within 15 days of the May 10 decision: $3,447 for the vacation package, $55.37 for pre-judgment interest and $175 in tribunal fees.

READ MORE: Man blames his loud car radio, sirens for crash with B.C. ambulance

READ MORE: B.C. mom wins daycare contract fight after kids insulted in text message


Like us on Facebook and follow us on Twitter.

Just Posted

Distinguishable stolen bike located in Chemainus

North Cowichan/Duncan RCMP seeking the rightful owner

Nanaimo Ladysmith education support workers’ deal ratified

CUPE Local 606, Nanaimo school district and bargaining agent ratify deal, which runs till June 2022

Decision on the mental fitness of Colin John expected on Friday

Suspect charged with second-degree murder in Chemainus three years ago

Peewee AA baseball Ladysmith 49ers are Western Canadian champions

The 49ers capped off an impressive run with gold at the Western Canadian Championships

Conceptual plans unveiled for Fisherman’s Wharf upgrade

Senior project engineer, Andrew Cornell presented the design at the August 19 Town council meeting

VIDEO: Title of 25th Bond movie is ‘No Time to Die’

The film is set to be released in April 2020

Warrant issued for man who wielded machete near Nanaimo’s tent city last year

William Robert Francis Carrigan failed to appear in provincial court in Nanaimo on Tuesday

New study suggests autism overdiagnosed: Canadian expert

Laurent Mottron: ‘Autistic people we test now are less and less different than typical people’

B.C. father tells judge he did not kill his young daughters

Andrew Berry pleaded not guilty to the December 2017 deaths

Trans Mountain gives contractors 30 days to get workers, supplies ready for pipeline

Crown corporation believes the expansion project could be in service by mid-2022

Rosemount cooked diced chicken linked to listeria case in B.C.

The symptoms of listeria include vomiting, nausea, fever, muscle aches

B.C. seniors allowed more choice to stay in assisted living

Province doesn’t need to wait for a complaint to investigate care, Adrian Dix says

Retired B.C. fisherman wins record $60M Lotto Max jackpot

Joseph Katalinic won the biggest Lotto Max prize ever awarded

Island manslaughter suspect found not guilty in Supreme Court

Court accepts accused’s argument of self-defence for 2017 incident in Courtenay

Most Read