A Foodora courier is pictured as they pick up an order for delivery from a restaurant in Toronto, Thursday, Feb. 27, 2020. Food service apps and mail couriers are being encouraged to change the way they deliver as more Canadians self-isolate to prevent COVID-19 transmission.THE CANADIAN PRESS/Nathan Denette

A Foodora courier is pictured as they pick up an order for delivery from a restaurant in Toronto, Thursday, Feb. 27, 2020. Food service apps and mail couriers are being encouraged to change the way they deliver as more Canadians self-isolate to prevent COVID-19 transmission.THE CANADIAN PRESS/Nathan Denette

Food app services, post office workers urged to minimize contact with deliveries

Many services have brought in no-contact delivery

Food service couriers and mail carriers are being encouraged to change the way they handle shipments as more Canadians self-isolate to prevent COVID-19 transmission.

Uber Eats, Foodora and Skip the Dishes all say they’ve instructed their delivery employees to do what they can to minimize or eliminate contact with packages. That includes accommodating special requests from customers to leave the meals outside their doors.

“We’re working to inform customers about the ability to communicate with delivery people to give specific guidance on where and how they’d like deliveries made,” Uber representative Kayla Whaling said in an email on Monday.

“We know this will be useful to folks looking to self-isolate. Uber (is) in close communication with public health authorities and as the situation evolves, so will our tactics.”

Borders, cases, bans: What you need to know about Canada and B.C.’s COVID-19 response

Fellow delivery app Foodora says it’s encouraging its drivers to follow Health Canada guidelines to stop the spread of illness, including frequent handwashing and use of hand sanitizer before and after each delivery. They’ve also introduced an additional measure that urges couriers to regularly wipe their delivery bags with disinfectant wipes.

Skip the Dishes has suspended cash payments for food deliveries to reduce contact with surfaces, according to a company statement.

Door Dash noted that no-contact delivery can be requested by customers and that its delivery staff also have the option of requesting delivery without contact.

Pizza delivery services, including Pizza Pizza, Boston Pizza and Pizza Nova, did not respond to requests for comment on any changes.

Mail carriers at Canada Post have also been given new safety measures for door-to-door deliveries, which include no longer requiring signatures for packages. The mail service says that will prevent contact from using scanners and passing stylus pens back and forth.

Delivery staff will also use a “safe drop process” where they leave packages in the mailbox or outside the door when possible, and if not, a notice with directions for the nearest post office.

There are exceptions to Canada Post’s revised practices, however, since certain packages require customs fees, proof of identity or age or are certified deliveries. In those cases, customers will receive a card directing them to a post office. People under self-isolation are encouraged to make alternate pick-up arrangements.

A representative for Amazon outlined similar practices. It added that carriers are encouraged to sanitize vehicles with disinfectant wipes at the start and end of every shift.

David Friend, The Canadian Press


Like us on Facebook and follow us on Twitter.

Coronavirus

Just Posted

Chemainus Indigenous Peoples Weekend organizer Connie Crocker. (Photo submitted)
Chemainus Indigenous Peoples Weekend online June 19-21

Event’s been in the planning stages since February without knowing COVID implications

Nanaimo-North Cowichan MLA Doug Routley was passed up for a cabinet position by Premier John Horgan. (Photo submitted)
Op-Ed: Modernizing forestry and prioritizing reconciliation

Doug Routley writes on Fairy Creek and Central Walbran Valley old growth deferrals

The log retaining wall that supports the access road to the Ladysmith Community Marina is failing and needs to be replaced. (Cole Schisler photo)
Remediation work for community marina access road expected to be costly

A log retaining wall between the access road and the parking area is failing and must be replaced

Marine biologist Rick Harbo pulls a lid from the Ladysmith harbour, which he uses to monitor the presence of native and non-native species in the Ladysmith harbour. (Cole Schisler photo)
Unidentified sponge may be the latest marine species invading Ladysmith Harbour

Marine biologist finding dozens of alien species in warm-water harbour, none of them threatening

More and more graffiti has appeared in Ladysmith’s downtown core during the pandemic. (Cole Schisler photo)
Council creates rebate program to encourage graffiti clean up

Property owners can receive up to $50 to help fund graffiti removal

People line up to get their COVID-19 vaccine at a vaccination centre, Thursday, June 10, 2021 in Montreal. THE CANADIAN PRESS/Ryan Remiorz
Vaccines, low COVID case counts increase Father’s Day hope, but risk is still there

Expert says people will have to do their own risk calculus before popping in on Papa

The BC Ferries’ website is down for the second time in one week from what they say is likely an overwhelming increase in web traffic. (Black Press Media file photo)
Surging web traffic crashes BC Ferries’ site again

Website down for second time this week

John Furlong told the Vancouver Board of Trade on Feb. 20, 2020 that he thinks the city could and should bid for the 2030 Winter Games. (CP photo)
PODCAST: John Furlong lays out a ‘provincial’ B.C. plan to host the 2030 Winter Olympics

Podcast: Chat includes potential role for Vancouver Island communities

The pilot of this single-engine propeller plane was unhurt after crash-landing in a Como Road orchard Friday, June 18. Photo: Laurie Tritschler
Plane crash lands into Grand Forks orchard, pilot injured

RCMP have secured the crash site, pending investigation by Transport Canada

A tenant walks in front of her home on Boundary Road on Friday, June 18, 2021 after it was destroyed by fire the night before in Chilliwack. (Jenna Hauck/ Chilliwack Progress)
Family homeless after fire rips through Chilliwack house

Turtle rescued, no one seriously hurt following Boundary Road fire in Chilliwack

Wild rabbits are all over Chilliwack, but people often think they’re someone’s lost pet and try to ‘save’ them. But the owner of Chilliwack’s Reptile Room says good intentions can have bad consequences for wild animals. (Photo by THE CANADIAN PRESS)
Owner of Chilliwack’s Reptile Room asks people to leave wild animals in the wild

Amber Quiring says people who think they’re helping are actually doing more harm than good

Photos displayed at a vigil for former Nanaimo outreach worker Amy Watts, whose body was found June 3 and whose death RCMP are investigating as a homicide. (News Bulletin photo)
‘We need to do better,’ says mother of woman killed in Nanaimo

Vigil held for former outreach worker Amy Watts, whose body was found downtown June 3

Thousands of protesters make their way through the downtown core during a Black Lives Matter protest in Ottawa, Friday June 5, 2020. THE CANADIAN PRESS/Adrian Wyld
MPs’ study of systemic racism in policing concludes RCMP needs new model

Chair of the House public safety committee says it’s time for a reckoning on ‘quasi-military’ structure

Most Read