One-in-five 911 calls are ‘non-emergencies’: E-Comm

New campaign urges callers to keep 911 clear for those with real emergencies

One-in-five 911 calls for police aren’t actually an emergency, according to new estimates by E-Comm.

According to the emergency communications centre, which serves most of B.C., call-takers received 387,000 calls in Metro Vancouver last year. Of those calls, about 77,000 were non-emergencies – a stat that has continued into 2017.

Last week, out of the 9,000 police calls received 1,800 were non-emergency calls, said Jasmine Bradley, E-Comm’s manager of corporate communications.

In response to the 20 per cent of non-emergency calls, the communications centre has launched a new campaign urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

While some calls are so ridiculous they make the communication centre’s annual top 10 worst list – like a person in 2016 who called 911 because their gym locker was “broken” – others may be less obvious to some.

Jefferey Chin, who’s been a call-taker with the service for three years, told Black Press he receives non-emergency calls almost every shift.

READ MORE: New paramedic to help make sure unusual symptoms get the right response

READ MORE: Stuck gym lockers, job queries top 2016 list of reasons to not call 911

“Before we ask a 911 caller to hang-up and call their local non-emergency number, we have to take time to assess whether the situation is an actual emergency,” he said.

In one instance, he received a call from someone whose vehicle had been broken into three days earlier.

“My caller certainly needed to report that break-in to police, but the non-emergency line is a better choice so that if someone calls 911 for a true emergency, they get through as soon as possible.”

So what is the difference between an incident for 911 and one for the non-emergency number?

“Non-emergencies are still police matters, but they don’t require an immediate response from police, fire or ambulance,” Bradley said.

Situations still in progress, an incident that results in injury or when a suspect is still on scene are examples of when 911 should be called.

Recent examples of police matters that were better suited for the regional non-emergency line, Bradley said, include:

  • Vehicle break-in that happened three days earlier
  • Motor vehicle crash with no injuries and the vehicle was driveable
  • A break-in that occurred 90 minutes earlier, with no suspect on scene and no one at risk

Still, if someone is in doubt about how dire their emergency or situation is, it’s better to call 911, Bradley said.

“We appreciate that sometimes it can be difficult, to know if the situation is emergency or non-emergency.”

To find out what your local non-emergency number is, click here.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

North Cowichan is Canada’s hot spot on Wednesday

The Warmland lives up to its name

New Coast Guard radar boosts marine traffic monitoring off B.C. coast

Six radar installations set up for Georgia Strait to Queen Charlotte Strait to Prince Rupert

Chef claims $1-million with lottery ticket purchased in Ladysmith

A Vancouver woman is $1-million richer after purchasing a winning Lotto Max… Continue reading

Ladysmith resident spots cougar roaming through backyard

The Walkem Road Block Watch is alerting residents after a cougar made… Continue reading

B.C. to serve Riot Brewing’s dark mild to visiting dignitaries

Just in time for their second anniversary celebration, the folks at Riot… Continue reading

VIDEO: People with diabetes meet their alert dogs

A diabetic alert dog is trained to detect low blood sugar in people who have Type 1 diabetes

Vancouver Island remembers

Important stories shared as Islanders salute those who made the greatest sacrifice

Hunter who saved B.C. man pinned inside smashed truck says ‘God was sending me to him’

Sayward man describes chance discovery of Duncan Moffat, 23, in northern Vancouver Island woods

Road-weary Canucks thumped 6-2 by Wild

Vancouver hosts the Montreal Canadiens on Saturday

Toronto private school didn’t report alleged sexual assault to police

Police say a sexual assault at an all-boys Catholic institution was not reported to them

China says butt out; Canada calls for release of “arbitrarily” detained Muslims

A Chinese foreign ministry spokeswoman accused Canada’s envoy of going beyond their diplomatic roles

Dead Saskatoon tattoo artist’s skin removed and preserved

The skin was removed in honour of the well known artist’s work

B.C. Realtor suspended after helping intern forge note about sick grandma

Vancouver real estate agent Jaideep Singh Puri has to pay fine, take ethics course

Offensive Facebook post by Okanagan Conservative riding sparks outrage

Post taken down after Conservative MP in neighbouring riding condemns it and demands removal

Most Read