Owners of B.C. care home in damage control after 94-year-old left with bed bugs for days

Owners of B.C. care home in damage control after 94-year-old left with bed bugs for days

Ontario-based Sienna Living holds meeting with residents to discuss whistleblower video

The Ontario-based corporate owners of a Chilliwack seniors home are in damage control and are in town investigating after an exposé uncovered a 94-year-old blind woman was left in a bed-bug infested room for days on end.

Rita Bedford was the focus of a CBC Go Public story from Nov. 3 that stemmed from distraught employees of The Cascades filming the bed bugs on the elderly woman’s mattress.

The bed bug incident dates back to December 2018, but the story spurred other employees, residents and relatives of residents to express concern about care at the home, and the company’s response.

Representatives for Sienna Living came to The Cascades on Nov. 5 to hold a meeting with residents and family members.

Esther Esau’s mother lives at The Cascades and she addressed the company owners with strong words about the billion-dollar company that runs dozens of senior living homes across Canada.

• RELATED: B.C. introduces more efficient waitlists, choices for seniors care homes

• RELATED: B.C. senior care improving, but most far below staffing target

Given that many of the residents suffer from serious health conditions, and many have dementia, Esau expressed concern that complaints about care at the home had to be leaked to the media by anonymous employees.

“The employees that work here are the eyes and ears and voices for the vulnerable tenants who may be blind, deaf or have dementia and so it is of most importance that employees have the right and freedom to make it their duty to report any complaint and not have the threat of losing their jobs if they do so,” Esau said at the meeting.

In response to questions about changes, Sienna Living director of communications Natalie Gokchenian issued a statement to The Progress.

“In response to the CBC Go Public piece, I can confirm that representatives from our team were at The Cascades [Nov. 5] to commence an investigation into the allegations that were new to us regarding transparency, accountability and openness within the team,” Gokchenian said via email. “We are deeply disturbed by these allegations and wanted to immediately investigate to ensure our core values were being reflected in our day-to-day operations.”

A resident of The Cascades who spoke to The Progress, but did not want his name used, said he sometimes eats with the 94-year-old Bedford and has to help her because they are currently using plastic cutlery and paper plates.

Esau, too, pointed to the dining situation because of an apparent sewage pipe leak that has affected all dining at the facility for weeks.

“The plastic cutlery and paper plates are being used temporarily because the kitchen is being repaired,” Gokchenian explained. “During this temporary interruption in the meal service, plastic and paper cutlery is being used for sanitary purposes and we anticipate full service to resume sometime late next week.”

Esau said after she spoke at the meeting, she was told by Lisa Kelly, the regional vice-president for long-term care for Sienna Living, that she would be in town for a couple of days to give employees a chance to come forward with information about operations at the facility.

”Hopefully Sienna will be able to resolve this issue and prevent any more neglect and abuse,” Esau wrote in an email.

Asked about inspections at the facility, a spokesperson for Fraser Health explained that assisted living sites are not licensed by Fraser Health but are done so through the Ministry of Health via the assisted living registry. The Ministry is responsible for inspection.

Fraser Health funds The Cascades for healthcare services only, and bed bugs are not a health issue.

“While a considerable nuisance, bed bugs are not considered a health concern and there’s no evidence they spread disease to people,” according to senior public affairs consultant Tasleem Juma. “However, there is the possibility of secondary infection if bites are scratched.

“We investigate all healthcare-related complaints and if they are substantiated, we work closely with the site to resolve the concern and ensure they are in compliance with the requirements of the contract we have with them.”

Sienna Living said the company continues to work with Fraser Health and the Ministry of Health to ensure safety and quality standards are met.

“The Cascades Lodge and Manor is well respected in the Chilliwack community and I am delighted to share that The Cascades has an Exemplary rating by Accreditation Canada and quality indicators are consistent with the provincial average in B.C.,” Gokchenian said. “Our recent resident satisfaction survey had a 97 per cent response rate from residents at The Cascades who rated the care at the residence higher than in past years with an increase in resident satisfaction.”


@PeeJayAitch
paul.henderson@theprogress.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Transfer Beach Dippers have been taking to the waters of Transfer Beach as safely as possible during the COVID-19 pandemic. (Submitted photo)
‘Transfer Beach Dippers’ group finds community in the cold water

Dippers tend to dip at 6am, 8:45am, or 6pm at Transfer Beach

John Ambrose Seward, 33, is described as Indigenous and five-foot-eight with short black hair and brown eyes. (Police handout)
John Ambrose Seward, 33, is described as Indigenous and five-foot-eight with short black hair and brown eyes. (Police handout)
High-risk sex offender banned from central Island, living in Vancouver: police

John Ambrose Seward, 33, has been released from prison under a number of conditions

Chemainus Theatre facilities manager Damion Knight at the spot inside the gallery and gift shop where thieves smashed a window and grabbed masks. (Photo by Don Bodger)
Unique masks valued at $1,000 stolen from Chemainus Theatre Gallery

Thieves smash a window and grab the goods early Monday morning

Firefighters, including those from Cranberry volunteer department, are battling a blaze in the Nanaimo River Road area. (Chris Bush/News Bulletin)
Dwelling destroyed, two taken to hospital after Nanaimo River Road blaze

Numerous fire departments and first responders at south Nanaimo area

Restaurant patrons enjoy the weather on a patio in Vancouver, B.C., Monday, April 5, 2021. The province has suspended indoor dining at restaurants and pubs until at least April 19 in B.C. due to a spike in COVID-19 numbers. THE CANADIAN PRESS/Jonathan Hayward
B.C. sets new COVID-19 daily record with 1,293 cases Thursday

New order allows workplace closures when infections found

B.C. Health Minister Adrian Dix and Premier John Horgan describe vaccine rollout at the legislature, March 29, 2021. (B.C. government)
1,262 more COVID-19 infections in B.C. Friday, 9,574 active cases

Province’s mass vaccination reaches one million people

Nanaimo RCMP are asking for the public’s help in identifying the man suspected of being involved in a stabbing. (Photo submitted)
Nanaimo RCMP trying to identify stabbing suspect who wielded rusty knife

Stabbing followed argument between two men at Port Place Shopping Centre April 1

The inside of the Campbell River Community Centre gymnasium has been marked off in order to facilitate the public flowing through the clinic as they receive their COVID-19 vaccination. Photo by Alistair Taylor – Campbell river Mirror
Leftover vaccines go into arms, not down the drain: Island Health

Immunization plan comes with built-in options for any unused vaccines at the end of the day

A man wears a face mask past the emergency department of the Vancouver General Hospital. (THE CANADIAN PRESS/Jonathan Hayward)
Calls for stricter action in B.C. as COVID-19 variants projected to climb

Jens von Bergmann says the province has taken a ‘wait and see’ approach when early action is needed

Vancouver’s park board general manager issued a new order Friday restricting tents and other temporary structures from being set up in Strathcona Park after April 30, 2021. THE CANADIAN PRESS/Jonathan Hayward
Vancouver park board issues order to restrict tents in Strathcona Park

The order issued Friday restricted tents and other temporary structures from being set up after April 30

Vancouver Canucks general manager Jim Benning says the players who’ve tested positive for COVID-19 are recovering and the team still intends to play a 56-game season. THE CANADIAN PRESS/Darryl Dyck
Canucks players ‘mostly on the other side’ of COVID outbreak: general manager

The athletes have had a “whole range” of COVID-19 symptoms, said team physician Dr. Jim Bovard, but no one has needed to be hospitalized

Police are investigating after a man was shot Thursday, April 8 while sitting in a car in Vancouver. (Black Press files)
Man shot in Vancouver while sitting in a parked car: police

The victim is currently in critical condition. Police say no arrests have been made.

Teachers from SD42 and other districts in the Lower Mainland flocked to Surrey on Tuesday in the hopes of getting a COVID-19 vaccine. (Sheelagh Brothers/Twitter)
Don’t line up for vaccines unless asked to come, Dr. Bonnie Henry warns

Social media post shows teachers lining up outside of Surrey clinic for leftover doses

Most Read