Laura Jones, Chief Strategic Officer of the Canadian Federation of Independent Business (submitted)

COLUMN: Governments should modernize their processes, get with the times for 2020

Laura Jones is the chief strategic officer at the Canadian Federation of Independent Business

The start of a new decade is a great opportunity to make resolutions to ditch unhealthy habits and adopt a better way of doing things. This goes for our governments too. Committing to the 2020 Red Tape Challenge would be a fabulous New Year’s resolution for governments from Smithers, British Columbia, to the province of Ontario to Corner Brook, Newfoundland. It’s a New Year’s resolution that would give Canadians the best gift of all—time.

The challenge is simple: Implement at least one digital modernization initiative. Ditch the fax machine or the antiquated requirement that people show up in person during inconvenient office hours to do basic transactions. Fix broken links and optimize online forms. Make it possible to find things on websites. Accept payments online. Make sure getting from online to a real person is easy when needed with clear contact information and timely responses.

Many governments are already taking good steps in this direction. The federal government, for example, is focused on digital modernization as part of its regulatory competitiveness agenda. But it is clear that there is still far more to do.

On a recent small business survey, one respondent commented: “Government web pages are like a bad dream. Often if you need to go back a page, you end up starting over. Then you can’t use the same password and have to reset.”

ALSO READ: 20 B.C. cities ranked on ‘red tape’ when starting a business

Frustrations with fax machines abound: “We were required to complete a complex application…and fax it in for enrollment. We wrote an incorrect number on one of the documents. We could not just fax in the corrected page, we had to refax the total 15 pages. After this happened a couple of times, we were advised we also needed to submit additional information…and that we could not just submit the additional information. We now had to refax the 17 pages. As we do not have a fax machine in our store, we had to incur quite a substantial cost to fax 4 times…”

Even Canada’s largest city is way behind the times. Toronto still requires small business owners to submit business license applications in person. Allowing this to be done online would free up thousands of hours. Imagine if every government in Canada took one similar small step to go from in-line to online. It would be a meaningful gift of time, to say nothing of how much lower our collective blood pressure would be.

For governments wanting to accept the challenge, just send CFIB a fax! Better yet, come see us in person with your documents. Unfortunately, we can’t tell you how long the wait will be. Oops, that was channeling 1993. Just send us a quick email if you want to promote what you are doing or need some suggestions from your local small businesses on where to start.

For those wanting to support the challenge, if you have an idea for your local or provincial government we would be happy to raise it on your behalf. Email or join the conversation with the hashtags #redtape and #axethefax.

Laura Jones is the Chief Strategic Officer at the Canadian Federation of Independent Business. She founded Red Tape Awareness Week and is Chairing the Federal External Advisory Committee on Regulatory Competitiveness. She can be reached at laura.jones@cfib.ca or @CFIBideas.

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Mid-Isle Soccer’s Girl Power program empowers girls to build their dreams

Girl Power celebrated Canadian soccer sta, Christine Sinclair’s new world record for career goals

Council approves two retail cannabis stores for Ladysmith

Their applications are now in the hands of the provincial government

Ladysmith Heritage Awards honour commitments to preserving local history

Four awards were given at the first ever Ladysmith Heritage Awards ceremony

Exclusive: Pamela Anderson talks plans for waterfront Ladysmith property after 12-day marriage

Anderson says she can pay her own bills. Peters denies making comments suggesting she can’t

UPDATE – Chemainus Secondary School fire being investigated as suspicious

Classes cancelled Friday due to ongoing investigation and damage

VIDEO: 2020 BC Winter Games wrap up in Fort St. John as torch passes to Maple Ridge

More than 1,000 athletes competed in the 2020 BC Winter Games

Massive early-morning blaze destroys Vancouver Island home

Firefighters from three departments called in to battle fire at unoccupied residence

Still six cases of COVID-19 in B.C. despite reports of Air Canada passenger: ministry

Health ministry wouldn’t comment on specific flight routes

Violent ends to past Indigenous protests haunt Trudeau government

Trudeau adopted a more assertive tone Friday, insisting the barricade must come down

VIDEO: Wounded Warrior Run leaves Port Hardy on eight-day trek down Vancouver island

The team’s fundraising goal this year is $250,000, which is double last year’s goal.

HIGHLIGHTS: Day one and two at the 2020 BC Winter Games

Athletes had sunny – but cold – weather to work with in Fort St. John

B.C. money laundering inquiry to begin amid hopes for answers, accountability

Eby argued that most B.C. residents already know the previous government, at best, turned a blind eye

Most Read