A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. A new poll suggests turbulence ahead when it comes to the airlines winning public support for their current COVID-19 plans. THE CANADIAN PRESS/Darryl Dyck

A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. A new poll suggests turbulence ahead when it comes to the airlines winning public support for their current COVID-19 plans. THE CANADIAN PRESS/Darryl Dyck

Turbulence in Canadian opinion on airlines COVID-19 response: poll

Thousands of people have beseeched Transport Minister Marc Garneau to compel airlines to issue refunds,

A new poll suggests turbulence ahead for airlines seeking public support for their current COVID-19 plans.

Seventy-two per cent of Canadians surveyed by Leger and the Association for Canadian Studies say they’re not comfortable flying since a decision by some airlines to relax their own in-flight physical distancing requirements.

As of July 1, Air Canada and WestJet both ended policies blocking the sale of adjacent seats.

The measure was seen to align with a guidance document for the aviation industry issued by Transport Canada in April to help curb the spread of COVID-19.

Among other things, the department had suggested passengers should be widely spaced when possible, though they did not make it mandatory.

Airlines, however, are required to make passengers and air crews wear masks.

Only 22 per cent of those surveyed said they’re comfortable getting aboard with no in-flight physical distancing and a requirement to wear masks.

There’s more to it to keep flights safe, WestJet said in a statement last week after critics attacked its plan.

“What makes an airplane, and the entire journey, safe is the layers of enhanced cleaning, the wearing of masks and the hospital-grade HEPA filters that remove 99.999 per cent of all airborne particles,” the airline said.

“The hygiene standards we have now are world-class and backed by industry experts.”

Critics have also previously pounced on the airlines for another move: refusing to fully refund tickets for flights cancelled due to the pandemic.

READ MORE: Canada extends travel ban for non-U.S. foreign travellers to July 31

Thousands of people have beseeched Transport Minister Marc Garneau to compel airlines to issue refunds, but he has refused, arguing that mandating reimbursements from a sector that’s lost more than 90 per cent of its revenue would cripple the industry.

But 72 per cent of those polled say they totally oppose his decision.

In lieu of refunds, the airlines have offered vouchers but the poll suggests that it may take a while before people will rebook previously cancelled trips: 85 per cent of those surveyed told pollsters they have no plans to travel outside the country by the end of the year.

The survey polled 1,517 people and can’t be assigned a margin of error because online polls are not considered truly random.

Pollsters were in the field between July 3 and 5, a historically popular few days for Canadians and Americans to be on the move between the two countries, given the July 1 Canada Day holiday and the U.S.’s July 4 Independence Day.

But the border remains closed to non-essential traffic, and the majority of Canadians surveyed said they feel it needs to stay that way. The current mutual closure agreement is due to expire July 21.

Of Canadians polled, 86 per cent said they totally disagreed with re-opening the border at the end of July, allowing Americans back into the country.

Americans seem more eager both to head north and to welcome Canadians south; 50 per cent agreed the border should re-open and 36 per cent disagreed.

The potential for cross-border transmission of the virus has been a key factor in the decision to keep the border closed. Currently, rates of COVID-19 infection in the U.S. continue to climb, while in Canada the curve appears to be on a downward trajectory nearly everywhere.

READ MORE: Watchdog says flight refund rules may need reworking to address possible ‘gaps’

Still, the survey suggests Canadians don’t feel they are out of the woods. Thirty-nine per cent believe the worst is yet to come, while 35 per cent believe the worst of the crisis has passed.

In the U.S., 42 per cent of those surveyed felt the darkest days are ahead, 25 per cent believe the U.S. is in the middle of the worst part now while 21 per cent think that’s already passed.

Stephanie Levitz, The Canadian Press


Like us on Facebook and follow us on Twitter.

Air TravelCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Provincial health officer Dr. Bonnie Henry updates B.C.’s COVID-19 situation at the legislature, Jan. 11, 2021. (B.C. government)
Vancouver Island smashes COVID-19 high: 47 new cases in a day

Blowing past previous records, Vancouver Island is not matching B.C.s downward trend

Environment Canada is forecasting snow for the east Vancouver Island region the weekend of Jan. 23. (Black Press file)
Up to 15 cm of snow forecast for Ladysmith area this weekend

Snow to begin Saturday night, according to Environment Canada

The Ladysmith Health Care Auxiliary donated $23,044 to Ladysmith Seconday School. From left to right: Steffen Toxopeus, Larry Shaw, Dave Travers, and Duck Paterson. (Cole Schisler photo)
Ladysmith Health Care Auxiliary donates $23,044 to support health of LSS students

The money will go towards funding the Hunger Bites program and purchase emergency supplies

(File photo)
LETTERS: Responses to Pateron’s Perspective

Jacqueline Leitch-Murphy, and Richard Tarnoff respond to Duck Paterson’s column

The RCMP are reminding drivers to find alternative ways home if they have consumed anything that impairs their ability to drive. (Black Press file photo)
Impaired Ladysmith driver flees road check twice on the same night

The officer issued the driver numerous violation tickets, and a four-month driving suspension

Businesses continue to struggle under COVID-19 restrictions as the pandemic reaches the one-year mark. (B.C. government)
Another 564 COVID-19 cases, mass vaccine plan coming Friday

15 more deaths, community cluster declared in Williams Lake

A specialized RCMP team is investigating a suspicious trailer, which might have connections to the illicit drug trade, found abandoned outside a Cache Creek motel. (Photo credit: <em>Journal</em> files)
Police probe U-Haul trailer linked to illicit drugs left outside Cache Creek motel

Hazardous materials found inside believed to be consistent with the production of illicit drugs

Premier John Horgan leaves the podium following his first press conference of the year as he comments on various questions from the media in the Press Gallery at B.C. Legislature in Victoria, B.C., on Monday, January 13, 2020. THE CANADIAN PRESS/Chad Hipolito
Interprovincial travel restrictions a no-go, Horgan says after reviewing legal options

The B.C. NDP government sought legal advice as concerns of travel continue

The cost of potentially counting deer regionwide was among the issues that prompted Capital Regional District committee members to vote against pursuing a greater CRD role in deer management. (Black Press Media file photo)
Expanded deer management a non-starter for Greater Victoria

Capital Regional District committee maintains current level of support

Gem Lake Top, at Big White Ski Resort, seen at Jan. 8. (Big White Ski Resort)
Big White cancels $7.3M in lift tickets, accommodations due to COVID-19 orders

Since November, the ski resort has been forced to make several changes

Darlene Curylo scratched a $3M ticket, BCLC’s largest ever scratch and win prize. (BCLC)
Kelowna woman in shock after winning BCLC’s largest-ever instant-ticket prize

Darlene Curylo couldn’t believe her eyes when she saw the amount of money she’d won from a scratch ticket

While each person has different reasons for becoming homeless, a UBCO study shows they learn through their interactions with different services to perform ‘as homeless’ based on the expectations of service providers. (Contributed)
Kelowna homeless forced to ‘perform’ for resources, says UBCO study

One participant in the study said ‘It is about looking homeless, but not too homeless’

Aquaculture employee from Vancouver Island, Michelle, poses with a comment that she received on social media. Facebook group Women in Canadian Salmon Farming started an online campaign #enoughisenough to highlight the harassment they were facing online after debates about Discovery Islands fish farms intensified on social media. (Submitted photo)
Female aquaculture employees report online bullying, say divisive debate has turned sexist

Vancouver Island’s female aquaculture employees start #enoughisenough to address misogynistic comments aimed at them

Mowi Canada West’s Sheep Pass salmon farm, the company’s final B.C. operation to receive certification from the Aquaculture Steward Council. The Canadian Federation of Agriculture (CFA) is questioning a government decision to phase out salmon farms in the Discovery Islands. (Photo supplied by Mowi Canada West)
Canadian Federation of Agriculture backs B.C. salmon farmers

Letter to prime minister calls for federal “champion” for aquaculture growth

Most Read