The Better Business Bureau is warning Vancouver Island consumers not to fall victim to unsolicited claims from fake delivery service providers that they owe customs and delivery charges for undelivered packages.
BBB has received a number of ongoing reports from consumers on Vancouver Island that they have recently received notification (via mail, email or phone) that a package is to be delivered to their home. The package is only to be delivered if the consumer pays the customs and delivery fees associated with it first.
In most cases, consumers are not expecting to receive a package. A phone number is left for the consumers to call for more information. One consumer reported speaking with a company representative, who used aggressive and threatening tactics to try to convince the consumer to pay the delivery and customs fees.