Chilliwack family’s dog missing after using online pet-sitting service

Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)
Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)
Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)
Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

When the Levinsky family dropped their dog Frankie off at a Chilliwack dog sitter booked through an online dog-sitting service, they hoped their 10-month-old pit bull was in good hands.

Off to the airport and a flight to Mexico for the Kim and Dan Levinsky with their kids aged three and five.

But then the unthinkable happened.

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

It was Nov. 11, and soon after being dropped off at the house near Fletcher and Cleveland in the downtown area, Frankie hopped a fence and ran into the road. She was hit by a car and took off.

While the Levinskys are off in Mexico worrying, friends of the family have been frantically searching the city, but some don’t think the dog-sitting service is doing enough.

Rover.com is a Seattle-based firm that is an online marketplace for people to buy and sell pet care services including pet sitting, dog boarding, and dog walking. It’s described by some as the Uber for dogs or Airbnb for pets, hooking up pet owners with those willing to board or walk pets.

Kelsey Vincent is a friend of the Levinskys who said 40 people, including the dog sitter, were searching for four hours on Nov. 11 but couldn’t find her. The next day they hired Al MacLellan from Surrey-based Petsearchers to look with his bloodhound, but still nothing.

(See below for more photos.)

“She was lost within 30 minutes of being dropped off for care and has been missing since Nov. 11,” Vincent said on Nov. 15. “The friends and family have been out searching for days. There are posters everywhere. Even search dog services (bloodhound scent tracking) has been initiated.”

But Vincent said Rover declined to help pay for the bloodhound services, and has otherwise not been particularly responsive to the situation.

“[The Levinskys] are in Mexico while all of this is going on at home and Rover is providing very little support to help bring Frank home,” Vincent said via email, adding in a phone interview, “Literally the only thing you had to do was keep the dog safe,” Vincent said of Rover and the dog-sitter used.

And while Rover says this type of situation is rare, it does happen. In September a Vancouver family complained to other media outlets about Rover and how their two-year-old shepherd mix went missing the same day it was dropped off at a sitter.

• RELATED: 20-day search for missing dog in Princeton, B.C., ends with tears of joy

• RELATED: ‘It’s more than a lost pet, it’s a family member’: Rossland residents help find Molly the dog

In that case, the family found out the sitter had lost other dogs and often cared for five or six at a time. The company told Global and CTV News that the particular sitter is no longer allowed to offer services through the platform.

Asked about Frankie, Rover provided The Progress with a statement: “As dog parents ourselves, we take these rare situations very seriously and our primary focus is seeing Frankie reunited with her family,” said Dave Rosenbaum from Rover’s public relations team in an email. “To aid in the search efforts, we have posted in online forums, engaged local members of our community to help locate Frankie, and are offering a reward for information leading to her being found. The sitter’s account has been paused, and our 24/7 Trust and Safety team will conduct a complete investigation.”

According to its website, Rover’s guarantee covers “costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.”

Anyone who spots Frankie is asked to call Kelsey Vincent at 604-765-7475. She says if Frankie is spotted, do not chase her or she will run. Just call the number if you are able to keep an eye on her. If you are really close, Frankie is “super food motivated.”


@PeeJayAitch
paul.henderson@theprogress.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A 3.0-magnitude earthquake occurred off Ucluelet just after 12:30 a.m. on April 10 and was reportedly felt as far south as Oregon. (Map via United States Geological Survey)
Quake off Ucluelet reportedly felt as far south as Oregon

Magnitude 1.5 earthquake also reported off Vancouver Island’s west coast hours earlier

Transfer Beach Dippers have been taking to the waters of Transfer Beach as safely as possible during the COVID-19 pandemic. (Submitted photo)
‘Transfer Beach Dippers’ group finds community in the cold water

Dippers tend to dip at 6am, 8:45am, or 6pm at Transfer Beach

John Ambrose Seward, 33, is described as Indigenous and five-foot-eight with short black hair and brown eyes. (Police handout)
John Ambrose Seward, 33, is described as Indigenous and five-foot-eight with short black hair and brown eyes. (Police handout)
High-risk sex offender banned from central Island, living in Vancouver: police

John Ambrose Seward, 33, has been released from prison under a number of conditions

Chemainus Theatre facilities manager Damion Knight at the spot inside the gallery and gift shop where thieves smashed a window and grabbed masks. (Photo by Don Bodger)
Unique masks valued at $1,000 stolen from Chemainus Theatre Gallery

Thieves smash a window and grab the goods early Monday morning

Firefighters, including those from Cranberry volunteer department, are battling a blaze in the Nanaimo River Road area. (Chris Bush/News Bulletin)
Dwelling destroyed, two taken to hospital after Nanaimo River Road blaze

Numerous fire departments and first responders at south Nanaimo area

B.C. Health Minister Adrian Dix and Premier John Horgan describe vaccine rollout at the legislature, March 29, 2021. (B.C. government)
1,262 more COVID-19 infections in B.C. Friday, 9,574 active cases

Province’s mass vaccination reaches one million people

Two-year-old Ivy McLeod, seen here on April 9, 2021 with four-year-old sister Elena and mom Vanessa, was born with limb differences. The family, including husband/dad Sean McLeod, is looking for a family puppy that also has a limb difference. (Jenna Hauck/ Chilliwack Progress)
B.C. family looking for puppy with limb difference, just like 2-year-old Ivy

Ivy McLeod born as bilateral amputee, now her family wants to find ‘companion’ puppy for her

A vehicle that was driven through the wall of a parkade at Uptown Shopping Centre and into the nearby Walmart on April 9 was removed through another hole in the wall later that night. (Photo via Saanich Police Department and Ayush Kakkar)
Vehicle launched into B.C. Walmart removed following rescue of trapped workers

Crews cut new hole in parkade wall to remove vehicle safely

Four members with Divers for Cleaner Lakes and Oceans were out at Cultus Lake on March 28 and 29 hauling trash out of the waters. (Henry Wang)
PHOTOS: Out-of-town divers remove 100s of pounds of trash from Cultus Lake

Members of Divers for Cleaner Lakes and Oceans hauled out 470 pounds of trash over two days

As of Saturday, April 10, people born in 1961 are the latest to be eligible for a COVID-19 vaccine. (Black Press files)
B.C. residents age 60+ can now register to get their COVID-19 vaccine

Vaccine registration is now open to people born in 1961 or earlier

A new saline gargle test, made in B.C., will soon be replacing COVID-19 nasal swab tests for kids. (PHSA screenshot)
Take-home COVID-19 tests available for some B.C. students who fall ill at school

BC Children’s Hospital plans to provide 1,200 kits to Vancouver district schools this April

Ruming Jiang and his dog Chiu Chiu are doing fine following a brush with hypothermia that saw several people work together to get them out of the Fraser River near Langley’s Derby Reach Park on March 25, 2021 (Special to the Advance Times)
Man finds men who rescued him from drowning in B.C.’s Fraser River

A grateful Ruming Jiang says he will thank them again, this time in person when the pandemic ends

The 10-part Netflix series Maid, which is being exclusively shot in Greater Victoria, was filming near Prospect Lake in Saanich last month. (Photo courtesy Fred Haynes)
Province announces $150,000 towards South Island film studio, fulfilling B.C. NDP promise

Investment to fund movie studio feasibility study at Camosun College

Tyson Ginter, 7, is proud of his latest Hot Wheels he recently received by Quesnel RCMP Const. Matt Joyce. (Photo submitted)
B.C. Mountie handing out toy cars to light up children’s faces

‘A lot of times it will be the only interaction they have with the police,’ says Const. Matt Joyce

Most Read