Nanaimo Airport launches volunteer ambassador program

Blue Navigator ambassadors will assist travellers with basic information about the airport and area attractions.

The latest group of Nanaimo Airport Ambassadors who completed training includes

The latest group of Nanaimo Airport Ambassadors who completed training includes

With the upgraded terminal and double-digit growth in passenger numbers in the last 10 months, the Nanaimo Airport is ready to expand again.

This time, however, it’s on the customer service side. The Nanaimo Airport is kicking off its Blue Navigator Volunteer Ambassador Program this week.

The volunteer ambassadors will assist travellers with basic information about the Nanaimo Airport and area attractions.

The ambassadors’ key roles will be to welcome travellers and visitors to the airport, give directional assistance and answer questions related to facilities and services available at the airport, and provide information on the many attractions found on Vancouver Island.

“We are launching the program this week with nine trained volunteers,” says Nanaimo Airport president and CEO Mike Hooper. “We expect to have 20 to 25 ambassadors when the program is running at full capacity.”

Once at full capacity, two volunteers will be available for each four-hour shift. The program will include two shifts per day and will run seven days per week.

Hooper is pleased with the expertise and experience the current recruits bring to the program.

“We are looking for more volunteers with customer service experience to step forward,” he said. “This could be an ideal role for outgoing retirees in the area, but also high school and university students interested in volunteering in their community.”

Anyone who is interested in learning more about becoming a Blue Navigator can contact customer service advisor Laurie Hawthornthwaite at 250-924-2157 Ext 261.

— Submitted