Health providers earn stars

At every stage we met professional, supportive people; not once did we feel neglected or ill-served.

Over the past few weeks my family has had to make use of the medical services we pay for through our taxes and the Medical Services Plan of B.C., and I have to say, ours has been a positive experience.

I won’t go into the particulars of why, but I think it is helpful to say who attended to our needs and where. Our first stop was the Health Care Centre in Chemainus; then an ambulance trip between there and the Cowichan District Hospital in Duncan. At every stage we met professional, supportive people; not once did we feel neglected or ill-served.

To put this into perspective, we were expecting the worst. Our natural trepidation on crossing the threshold into ‘institutionalized’ care has been confirmed, without our having had much direct experience, by countless horror stories swapped at parties and beamed through the media

If reports were to be believed, you’d almost expect to go in for heart surgery, only to come out with your feet sewn on backwards.

Again, to put things into perspective, at CDH there was indeed lots of paperwork, plenty of waiting around while specialists were summoned, tests conducted, a bed found.

But there wasn’t a moment when we felt our needs – not to mention the needs of hundreds of others – had not been acknowledged and were not being diligently attended to.

True the specialist who did deal with our case seemed abrupt, almost to the point of rudeness. We would learn in a subsequent visit he was at the point of exhaustion due to the number of hours he had put in.

The point is, even though there were stretches of time we had to make small talk, and where a bed in the corridor was the only option, we were still being taken care of by professionals who were cheerful and respectful. They managed to make an ‘institutionalized’ environment caring.

Cowichan District Hospital has a four star rating on Google. In our experience the Chemainus Health Care Centre and the BC Ambulance Service deserve the same.

Craig Spence





Just Posted

Unplowed Roads parody song destined to be a classic

Move over Weird Al, Island elementary students on the same level

North Cowichan to pause all logging in forest reserve for 2019

Municipality expects decision to cause $150,000 shorfall this year

Vancouver measles outbreak prompts vaccine vigilance on Island

No cases here yet, but Island health authorities push measles vaccinations - and not just for kids

Sound of Music echoes with a surprising amount of cool

Chemainus Theatre review: my teenage self didn’t know what he was missing

Robert Barron column: Thanks to municipal workers during snow storm

I’ve always wondered how anything gets done when mounds of snow fall from the sky.

‘Riya was a dreamer’: Mother of slain 11-year-old Ontario girl heartbroken

Her father, Roopesh Rajkumar, 41, was arrested some 130 kilometres away

CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

Report recommends measures to make a fairer situation for consumers

Police dog tracks suspect through wintry Vancouver Island backcountry

Assault suspect arrested after two-hour track by Nanaimo RCMP police dog Jager

Trudeau takes personal hit amid SNC-Lavalin controversy: poll

Overall, 41 per cent of respondents believed the prime minister had done something wrong in the affair

B.C. photographer captures otters on ice

A Langley photographer was at the right place at the right time on the Fraser River

Do you live with your partner? More and more Canadians don’t

Statistics Canada shows fewer couples live together than did a decade ago

B.C. child killer denied mandatory outings from psychiatric hospital

The B.C. Review Board decision kept things status quo for Allan Schoenborn

Searchers return to avalanche-prone peak in Vancouver to look for snowshoer

North Shore Rescue, Canadian Avalanche Rescue Dog teams and personnel will be on Mt. Seymour

Market volatility, mortgages loom over upcoming earnings of Canada’s big banks

Central bank interest hikes have padded the banks’ net interest margins

Most Read